Top 5 Communication Technology Trends That Will Shape 2020
In recent years, we have seen a wave of innovation and improvement in the field of communication technology that has touched every sphere of life. It has changed the way people do business, offer customer service and even communicate with each other. And the wave of change is not stopping there.
In the next five years, we are about to experience some new and exciting trends that will change the game.
1) 5G Internet Network
Following the ongoing trend of innovation of evolution in the mobile industry, 5G is the next logical step. But 5G will be a lot more than a faster air interface; it will be the answer to network congestion, energy efficiency, reliability, cost, and connection to billions of people and devices all over the world.
By 2020, the number will drastically increase, and the need for a faster, safer and cost and energy efficient network. Gartner forecasts that the number of networked devices will soar from approximately 5 billion in 2015 to 25 billion by 2020.
Therefore, 2015 is high time to begin experimenting with 5G. We hope that ITU World Radio Conference (WRC-15), that commences on November 2, in Geneva, Switzerland, include an in-depth discussion on 5G’s spectrum.
2) Fiber Everywhere for Improved Connectivity
If you look back at 2014, you will see there have been some major efforts to perk up the connectivity and meet the demand arising from an increased usage of HD video, 3G/4G, streaming and many other broadband services.
But this increased demand also shed light on the weaknesses of the existing infrastructure of communication technology. It has led to more activity in fiber (FTTH/FTTC).
In the next five years, we will see more activities in fiber with the ever growing usage of web-based services, Internet of Things (IoT) and an insatiable demand for increased data speed.
3) Big Data Playing Bigger Role
Today big data is one of the biggest things in the world of business. With an increased number of embedded devices, mobile users, businesses, contextual information, location information and network protocols, it is possible to generate 20 billion records a day that amounts to 1TB information daily. And the data volume will only go up from here.
By processing and analyzing this colossal data with superior analytics, it is possible to understand a scenario, interpret events, predict a trend and decide course of action. When used right, big data is can yield bigger benefits and improved efficiency in terms of cost, power, and resources.
With more businesses realizing its efficacy, big data is sure to transform communication systems into a smart, insightful network.
4) Cyber-security – Up for Any Challenge
The recent past has given us a very important lesson – every connected device can and will be hacked. We had a fair deal of hacking in the retail industry, financial industry as well as technology companies. And that made us wonder – how safe is our data?
On the other hand, thanks to these hacks, businesses are taking cyber security more seriously. Also, the general internet users have become aware of the threats and incorporating basic security tips during their internet sessions. As of today, phone number verification, one-time password and login verification are some effective tools for cyber-security.
The coming years will bring major changes in the cyber-security technologies in order to respond to recent (and unfortunately, future ones as well) cyber-attacks that have grown in numbers and also in terms of sophistication.
5) Smartphone, Wearable Tech – Take Higher Leaps
Did you think smartphones cannot get any smarter? Think again. Every few days, we are getting updates about a new smartphone with improved features and a shrinking price tag. And the demand for these ubiquitous communication devices is soaring by the day. In the next five years, we are sure to see a wide range of cost-smart smartphones with improved performance in the hand of everyone.
But that’s not all. Beside smartphone, we will also see new and improved tablets, wearable technology and various connected sensors to make lives better and safer.
Mark Zuckerberg recently said, the future of communication is technology. While we will not reach that goal by 2020, it can be easily said that we are slowly moving towards that goal.
About: Kishore Saraogi is the owner and director of O’Currance Inc., a customer service & direct response call center solution provider based in Utah (U.S.) and El Salvador. Follow him on Twitter @KishoreSaraogi